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Abstract
VoIP’s extreme sensitivity to delay and packet loss compared to other network applications such as web and e-mail services, presents a real challenge. A basic understanding of VoIP traffic and of the quality metrics provided by VoIP monitoring tools will help keep your network running smoothly.

You'll learn about:

• Key VoIP metrics
• Measuring Quality of Service (QoS)
• VoIP management tools
• VoIP best practices