It’s All in the Details

Voice, video, telepresence, and other unified communications applications add new strain to an already complex network. Observer's VoIP and video monitoring and analysis tools ensure you'll have the knowledge necessary to handle your VoIP and video network from pre-deployment through daily maintenance.

• Predict voice & video impact on your network
• Obtain in-depth metrics
• Run QoS reports
• Apply expert analysis
• Playback voice and video calls
• Validate high-end telepresence system performance
• View VoIP and video in context of overall IT performance

Observer's voice and video solutions are second to none in flexibility and detail, and they are included with every copy of Observer Expert and Observer Suite.

VoIP and Video Deployment Readiness

Observer helps you to better understand your network traffic and performance. Use it to assess conditions and troubleshoot obstacles before you deploy VoIP or video. Identify and address potential points of contention rather than simply throwing bandwidth at the problem.

Collaborate with other teams by creating custom VoIP and video reports and sharing them with colleagues via the web.

Tracking VoIP and Video Performance

Use Observer to gain a fuller understanding of your network environment. For example, view and analyze VoIP or video performance in the context of all other applications running on your network.

Observer displays performance metrics at an aggregate level and per individual call record. Because we present and track our metrics per call, there is no need to know the components or transactions composing the call—this drastically expedites call issue troubleshooting.

See the list of VoIP and video metrics we track.

• Utilize Observer’s video grading scheme to assess video quality instantly
• Get insight into how video traffic impacts other apps and network traffic

Observer offers complete VoIP and video decodes including H.323, Session Initiation Protocol (SIP), MGCP, and SCCP (Cisco "skinny"). We also support Avaya CCMS, Nortel UNIStim (licensed separately), Mitel® systems, and many more.

Industry-Leading VoIP and Video Troubleshooting

Let Observer’s dozens of event- and threshold-based VoIP and video Experts immediately flag problems and offer solutions, for faster identification and resolution.

Observer provides aggregate call quality metrics to identify problems at a high level. When a call detail record indicates a problem, drill down to troubleshoot at the packet level. Other solutions don’t present packets, making it difficult to troubleshoot.

Our Connection Dynamics feature lets you analyze individual call components graphically to quickly spot problematic transactions. Reconstruct and playback VoIP and video calls through data stream reconstruction to verify user complaints and diagnose issues or verify that they have been resolved.

Save Time with RNA

Avoid the time-intensive work of re-creating voice and video problems. Observer allows you to playback voice and video calls using Retrospective Network Analysis (RNA) with GigaStor.

• Reconstruct VoIP and video calls
• Verify audio and video quality problems
• Document policy violations and identify unauthorized activities

Grade Video Performance Metrics

Observer offers advanced analytics to quantify the health and performance of video and audio sessions. Beyond calculating dozens of metrics, it also breaks it down in an intuitive and easy to understand format for all conversations including Quality, Data, Video, Audio, and Control. All is presented in a succinct multi-pane format for rapid assessments of call health.

IPTV Service

With its ability to theoretically achieve elevated levels of consistent high quality delivery, IPTV is quickly emerging as the promising technology to bring the next generation of video to end users and businesses. However, without proactive performance monitoring the objective of flexible streaming video may not be consistently achieved.

That's where GigaStor can help. Leveraging advanced intelligence and back-in-time packet capture analysis, GigaStor can quickly detect and aid in resolving anomalies that degrade end user experience. To accomplish this, unique parameters required to quantify performance are all calculated including Media Delivery Index (MDF) as well as various table and sync errors, among others.

Historical summary data trended over time can also be reported in both GigaStor and Observer Reporting Server (ORS) to rapidly detect tendencies that may eventually result in sub-par video streaming.